JOB SUMMARY:

The purpose of the Security Service Manager to keep abreast of technology developments in their field, assist with customer relations, product line enhancements and product service. Coordinate the key activities of the Service Department Team along with key administrative duties as assigned. The Service Manager ensures adherence to the SFP's quality program.

ESSENTIAL JOB DUTIES:

• Manage the Service Department field personnel as needed to build first class team.
• Managing and completing all open work orders within 30 days of creation.
• Schedule all field activities and proper coordination with customers, using appropriate staffing planning tools. Assists when problems are encountered.
• Assist Service Sales Representative in pricing service work in accordance with pricing structure.
• Ensure that Service Department personnel are responsive to customer and office requests and that sound processes are in place to respond to emergency calls 24-hours each day.
• Purchase or rent all equipment needed for each job and specific need.
• Visit job sites as needed and maintain communication between customer and field teams.
• Communicate with internal and external customers in a professional manner.
• Review all field employees per company policy. In cases where disciplinary action is required, suspensions and terminations are to be coordinated with the Branch Manager and/or District Manager with appropriate documentation entered in personnel files.
• Ensure that field personnel's company provided vehicles are clean and well maintained in accordance with company policies.
• Ensure that all tools are maintained in proper working order. If damaged, ensure that tools are labeled indicating their status. New tool purchases are to be coordinated with the Branch Manager and/or District Manager.
• Ensure that each quarter, each Technician completes a tool inventory checklist and reports any lost or stolen tools.
• Ensure all field employees are trained in accordance with company policies and that all field employee licenses remain current.
• Understand and follow SFP's Safety program, SDS book, Hazardous communication program, policies and procedures. Ensure all required safety training is scheduled and conducted in accordance with company policy. Ensure all field employees follow all site-specific safety policies.
• Other duties may be assigned.

QUALIFICATIONS

The qualifications listed below are representative of the elements required to perform the job successfully, however in some cases, an equivalent combination of Education, Training, Certifications and Experience may meet the job qualifications.

Education, Training, Certifications:

• High School Diploma or equivalent, required.
• Bachelor's degree in Business or equivalent, preferred.
• NICET or state specific certification, preferred.

Experience, Knowledge, Skill Requirements:

• 5 years of professional computer skills
• 1+ years Supervisory experience
• Must have the ability to effectively read, write and communicate in English with employees and customers.

Systems and Software Skills:

• 1 year using business intelligence systems, Sage 300 CRE, or similar, preferred.

Other Qualifications:

• Valid driver's license with acceptable driving record required.
• Must be able to comply with SFP's Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement.

BENEFITS

Summit Fire Protection offers extensive training opportunities, career advancement, competitive pay, bonus opportunities, along with an industry leading and affordable benefits package for eligible employees. Our benefits package includes:

• Paid Vacation and Holidays
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Plan with Company Match
• Flexible Spending Accounts
• Long-Term Disability - Employer Paid
• Short-Term Disability - Employer Paid
• Additional Voluntary Ancillary Benefits such as Accident and Hospital Indemnity
• Life Insurance for Team Members and Dependents
• Employee Assistance Program
• Employee Referral Program

Summit Fire Protection, a subsidiary of SFP Holding, Inc. (Summit Companies), is a full-service provider for fire detection, suppression, and security with a full suite of capabilities that includes design, installation, testing, inspections, and maintenance. We serve customer across many verticals on a local, regional, and national scale. We're proud of our well-deserved reputation for quality work that's completed by our talented and experienced installation workforce. Summit Fire Protection is a dynamic organization with endless growth opportunities spanning over 25 locations in more than 8 states.

Our company is consistently recognized for service excellence in the fire protection industry. Summit Fire Protection supports trade skills and workforce development. Many members of our leadership chair NFPA code compliance committees, serve on regional safety boards, and support technical education in local schools. Summit Fire Protection supports employees in their professional development by offering continued development, training, and education by encouraging NICET and other career-advancing certifications. We continually strive to be the Employer of Choice for highly motivated team members who want to succeed in a high-growth environment. We encourage initiative, independence, diversity, and career growth.

Demonstrating the combination of experience, knowledge, and customer service is the key to our performance and helps us achieve our goal of providing the highest quality fire protection services possible to protect lives and property.

Our Core Values: PIPE

We are PASSIONATE about life safety

We have INTEGRITY (Do the right thing)

We work in PARTNERSHIP with our customers and community

We constantly strive for OPERATIONAL EXCELLENCE (Do things right)

Summit Fire Protection participates in E-Verify & in alignment with our commitment to safety, we promote a drug-free workplace. Summit Fire Protection is an equal-opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.

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