Location

Job Description:

The Compliance Officer role leads the Bank's Compliance Program and oversees the effectiveness of the Bank's Compliance Management Systems (CMS) for the life cycle of Loan Servicing.

The Compliance Officer will be a key member of the Compliance & Assurance Services team and will work closely with leaders throughout the Bank to assess business processes for identifying and managing compliance risk and to deliver organizational effectiveness and efficiency for a group of key products, services, and operations. This role serves as a trusted business advisor and will bring a balanced and pragmatic risk-reward perspective that allows for effective partnership with leaders in reaching business goals. This includes being comfortable constructively challenging business leaders' thinking to ensure that the Bank achieves its risk management, operational, and commercial performance objectives.

• Make a Difference: Give back to our communities by making an impactful difference through volunteerism and philanthropic giving.

• Customer Obsession: Exceed expectations by going above and beyond. Listen, delight, enhance, and personalize experiences from beginning to end across all channels for customers, team members, and communities.

• Be a Leader: Lead with integrity, honesty, and innovation to maintain financial leadership with competitive products, services, and experiences.

• Embrace Data & Innovation: Explore and be curious about new possibilities to create and foster innovation that support strategic goals.

• Sense of Urgency: Act with a sense of urgency to proactively initiate positive change allowing Gate City Bank to remain a financial leader.

• Commitment to Compliance: Accountable to high standards of compliance and risk mitigation through successful execution of policies, procedures, processes and applicable laws and regulations.

ESSENTIAL FUNCTIONS:

• Manage a risk-based Product & Service Compliance Program ("PSCP") for the life cycle of a group of key products, services, and operations. The PSCP is designed to ensure the group of products, services and operations comply with all relevant laws, regulations, and corporate policy. The PSCP is part of and must comply with the Gate City Bank Compliance Program.

• Responsible for ensuring the Bank has an effective Compliance Management System (CMS) and satisfies the Bank's compliance risk management obligations under the OCC and other applicable regulatory guidance for a group of key products, services, and operations.

• Maintain a working knowledge of the life cycle of a group of key products, services, and operations and a detailed understanding of the applicable regulatory and corporate compliance requirements ("compliance requirements"). Ensure the compliance requirements are identified and communicated effectively to the appropriate management.

• Ensure that the applicable policies, procedures, controls, and training for the life cycle of a group of key products, services, and operations address the key compliance requirements. Write effective policy and procedure where appropriate. Maintain an understanding of industry best practices and the Bank's requirements for policies and procedures.

• Develop and maintain an effective risk-based compliance monitoring and testing program for the life cycle of a group of key products, services, and operations. Develop test programs and the testing methodology for both the 1st and 2nd line and execute monitoring and testing where appropriate. Maintain an understanding of industry best practices for compliance testing techniques and tools.

• Monitor and ensure that legal, regulatory, and corporate requirement changes applicable to the life cycle of a group of key products, services, and operations are identified and implemented effectively on a timely basis.

• Conducts due diligence in advance of implementation of a new, expanded, or modified product and service, to ensure compliance with legal, regulatory, and corporate requirements.

• Conducts due diligence in advance of implementation of operational, systems and/or vendor changes to ensure compliance with legal, regulatory, and corporate requirements.

• Collaborate effectively with the appropriate 1st, 2nd, and 3rd line functions to ensure that compliance issues related to life cycle of a group of key products, services, and operations are effectively addressed on a timely basis. Design and execute validation where appropriate.

• Communicate with regulators as part of the Bank's overall Regulator Engagement Program and participate in the regulatory examination process where applicable.

• Provide a "Wow" customer service experience for team members, customers, and vendors.

• Develop and maintain productive relationships with team members, leaders, customers, and vendors.

• In order to provide expected levels of service to Gate City Bank customers, team members, and vendors; prompt and reliable attendance is an essential function of this position.

• Must comply with all Gate City Bank policies, procedures, and applicable laws and regulations.

• Must be detailed-oriented and maintain high degree of accuracy.

• Ability to make decisions in a fast-paced environment.

EDUCATION AND EXPERIENCE:

Bachelor's degree or Associate's degree preferred; 3-5 years of related experience; and/or equivalent combination of education and experience.

CERTIFICATES OR LICENSES:

Achieve and maintain a Certified Regulatory Compliance Manager certification (CRCM), Accredited ACH Professional (AAP) Accredited Payments Risk Professional (APRP) or other equivalent.

ADDITIONAL SKILLS:

• Technical knowledge of banking and compliance with a focus on consumer lending and deposit products and services.

• Knowledge of federal statutory and regulatory framework, including key consumer and wealth management regulations (e.g., Truth-in-Lending Act, Truth-in-Savings Act, Home Mortgage Disclosure Act, Equal Credit Opportunity Act, Fair Housing Act, Real Estate Settlement Procedures Act, Electronic Funds Transfer Act, Community Reinvestment Act, Federal Trade Commission Act, OCC guidelines and regulations on predatory and abusive lending, privacy, complaint management, cash management, anti-money laundering and other suspicious activities)

• Project management experience with large scale projects.

• Appropriate use of technology tools, including Data Analytics, to drive audit effectiveness and efficiency.

• Strong ability to work in a complex team environment requiring exceptional communication and organizational skills.

• Working knowledge of bank technology and operating systems.

• Working knowledge of compliance and regulatory concepts, practices and methodologies.

• Working knowledge of risk management principles and practices.

• Superior analytical and critical thinking skills.

• Excellent listening, verbal, written and presentation communication skills. Strong influencing and negotiation skills.

• Passion to help improve operations continuously.

EOE/including Disability/Vets

Member FDIC